Service Contracts and Technical Support

SEICA does more than supply complete Testing Solutions. For customers with one or more systems which are no longer under the guarantee period Seica offers a number of convenient service contracts.

These can be divided in four categories:

1. Complete Technical Support Contract which includes:

• Telephone support to resolve any problems that may occur during the normal functioning of the system/s mentioned in the contract and/or any problems that concerns the software release. 
   
• Unlimited repairing of the modules; during the contract period SEICA S.p.A. guarantees unlimited number of repairs on the modules of the system/s mentioned in the contract and if necessary a temporary substitute module will be sent 
   
• Software updating; during the contract period SEICA SpA will supply any necessary software updates. 
   
• Annual Calibration of the measurement modules mentioned in the contract and supply of the calibration certificate. 
   
• Unlimited visits at the customer's facility at a set price (determined by the location of the customer), that are not already included in the contract.

2. Repairing Contract which includes:

• Telephone Support 
   
• Unlimited repair of the modules

3. Remote Assistance Contract which includes:

• Remote assistance through modem; with this service SEICA SpA  operates directly on the customer's system from a remote position. This enables SEICA's technicians to effect direct diagnostics of the system to find any kind of problem and the possible solution.

4. Software updating contract which includes:

• Software updating

These contracts are divided in four major groups to cover most customers' needs. However, Seica can provide customized contracts by arrangement.